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terms of service

Terms of Service [Last Updated: FEBRUARY 2022]

Please read these Terms of Service (“Terms”) carefully before using the Services.


Your access to and use of the Service is conditional on your acceptance of and compliance with these Terms.


These Terms apply to everyone who accesses or uses a Service.

By accessing or using a Service you agree to be bound by these Terms.


If you disagree with any part of these Terms, then you may not access the Service.


ViznProject (“us”, “we”, or “our”).

Customer (“You”, “Your”)

The Service/Services means (“any service provided by ViznProject”).

Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Kingdom without regard to its conflict of law provisions, and the Parties agree to submit to the exclusive jurisdiction of the courts of England.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.


If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.


These Terms constitute the entire agreement between the parties regarding our Services and supersede and replace any prior agreements we might have between us regarding the Services.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time.


If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect.


What constitutes a material change will be determined at Our sole discretion.


By continuing to use our Services after those revisions become effective, You agree to be bound by the revised terms.


If you do not agree to the new Terms, please stop using the Service.


All quotations are valid for 14 days unless We believe the condition of the vehicle has drastically changed or deteriorated.


Payment is due immediately upon completion of the Service, unless agreed in writing by us.


All late payments will be subject to 25% compensation being added to the invoice.


Payment can be made by cash, card, PayPal, or Bank Transfer. Cheques are not accepted.


A sales receipt will be given at your request via email.


If you have paid a deposit online, we will take payment for the remainder with your preferred payment method.


If you have paid in full online, a receipt can be issued upon request via email.


To secure Your booking, all Services require a non-refundable, 50% deposit to be paid within 48 hours from the date of booking, unless otherwise agreed in writing by Us.


This deposit can be paid via Card whilst on the phone, or by PayPal or Bank Transfer.


Failure to pay the deposit within 48 hours will result in your appointment being cancelled without notice.

Right of Refusal

We reserve the right to refuse to work on any vehicle for any reason.

Cancellations or Rescheduling by You

Should you need to cancel or reschedule a Service, you must provide notice by email or other electronic communication no less than 48 hours prior to the time the booking was scheduled for.


Failure to do so will result in up to 100% of the agreed service being billed to you, even if a deposit is paid, we will recover the remainder from you.


If in the instance you were required to pay a deposit to secure the booking and cancel before the 48-hour period, this will be retained by us as compensation with no refund being applicable.


When requesting another booking after a cancellation you will be asked for a partial or full payment to secure any future booking.


All appointments are subject to our availability. ​

Cancellations or Rescheduling by Us

We will use all reasonable endeavours to complete all Services on the day we have agreed.


We will only cancel or amend bookings in exceptional circumstances, or where the weather is unsuitable.


If the weather is unsuitable, You will be invited to drop the vehicle off at our studio.


Deposit refunds will be allocated at our discretion. 


Services will be provided in cooperation with Us.


We will advise You in most cases as to the appropriate Service based upon the information provided by You.


Should You choose a lower level of Service than is appropriate for the condition of the vehicle or than is recommended by Us, we will not warrant the effectiveness of the lesser Service.


Appointments are not confirmed until agreed in writing by Us.


It is Your responsibility to ensure the receipt and accuracy of any confirmation of booking sent by Us.


For verbal bookings it is Your responsibility to request written confirmation.

Removal of Items

You must ensure, prior to the Service commencing, that the vehicle to be worked on is emptied of all personal and non-fixed items within the car.


It is Your responsibility to remove and reinstall child seats.

Mobile Workspace

We operate with the use of a van and require ample workspace when operating our mobile service.


We may require access to the inside of the vehicle thus will require adequate space around the vehicle to allow the doors to be opened without the risk of injury to any persons or damage to our equipment, your vehicle, or your property.


It is Your responsibility to ensure that You can accommodate this requirement prior to booking.


We reserve the right to refuse to work in what We consider to be an unsafe working environment.



We have extensive insurance policies in place. For more information, please contact Us via


We are not covered by insurance when operating on a public highway (a vehicle parked on the road or footpath) thus We will not do so. We ask that you seek permission from the landowner prior to any booking.



Service bookings are often made without the vehicle in question being seen in advance, and as such the level of Service and estimated completion time and cost to You may alter.


We will advise You of any necessary proposed alteration to the agreed Services, but such alteration will not be compulsory and will not be charged for or actioned until You have approved it.


Our arrival time is an estimate and can fluctuate due to the condition of other scheduled works, weather, traffic, and other circumstances outside of Our control.


Arrival and completion times or days are not the essence of the contract.


Late arrival by Us does not constitute a breach of contract by Us nor does such lateness permit you to cancel the booking without charge.


If you are booked in at our studio, we expect you to arrive 10 minutes before your booking commences to allow us to inspect the vehicle and confirm your details.


If you are late, we reserve the right to reject your booking with no refund of any deposits or payment, this may be due to not being able to complete the works requested in the remaining time available.


Please ensure to alert us of any late arrivals so we can aim to either serve You or reschedule you.


Upon completion of a Service, you will be asked to inspect the vehicle and confirm the Service has been completed to the specification as explained by us.


Should you be unsatisfied with the completion of the Service, or You wish to make an allegation of damage caused by Us during the delivery of the Service, you agree to detail the points at issue to Us and allow Us to rectify the same before leaving the premises by any reasonable means that we deem appropriate.


Any such defects must be notified to us within 24 hours after the completion of the Service.


Failure to make any such claim in that period shall constitute unqualified acceptance of the Service and waiver by you of all claims relating to the Service We provided.


We will not be held accountable for any dissatisfaction if Your vehicle has been cleaned by Yourself or a third party following any Service provided by Us, as we cannot guarantee that the standard of workmanship matches ours.


If You cannot be present at the completion of the Service You must provide Us with the name of a representative appointed by You to inspect the vehicle following delivery of a Service.

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